At Mystical Sands, we’re committed to delivering not only meaningful jewelry but also a seamless shopping experience. Below you’ll find everything you need to know about our delivery and returns process.

 

---

 

Delivery Information

We aim to ship your treasures quickly and securely.

• Processing Time: Orders are typically processed and shipped within 1–3 business days.
  
  

• Tracking: Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.
  
  

• Shipping Options:
  
  

• Standard Shipping (2–8 business days) – Free for orders over $50
  
  

• Express Shipping (1–3 business days) – Available at checkout for an additional fee
  
  

• Multiple Items: If your order contains multiple items, they may be shipped separately depending on stock availability. Don’t worry—you’ll still receive tracking details for each shipment.
  
  

 

---

 

International Orders

For updates on global shipping availability, subscribe to our newsletter or contact us at support@mysticalsands.com

 

---

 

Returns Policy

We want you to love every piece from Mystical Sands, but if something isn’t quite right, we’re here to help.

Return Eligibility:

• Return Window: 7 days from the date your order was delivered.
  
  

• Condition: Items must be unworn, in original packaging, and in as-new condition (including jewelry pouches and tags).
  
  

• Exclusions: Personalized, engraved, or “Final Sale” items are not eligible for return unless they arrive damaged or defective.
  
  

• Photo Proof: We may ask for a photo of the item(s) before approving a return to confirm condition.
  
  

How to Initiate a Return:

Please email us at support@mysticalsands.com with:

• Your order number
  
  

• Reason for return
  
  

• A clear photo of the item(s) (if requested)
  
  

We’ll guide you through the return process and provide shipping instructions.

 

---

 

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method (minus any shipping fees if applicable). Please allow 5–7 business days for the refund to appear on your statement.

 

---

 

Exchanges & Damaged Items

Looking to exchange for a different piece or received a damaged item? Email support@mysticalsands.com within 7 days of delivery, and we’ll do our best to make it right.

 

---

 

Still have questions? We’re always happy to help.
📧 support@mysticalsands.com

Thank you for choosing Mystical Sands, where every piece tells a story. ✨