Refund policy

We want you to love your Mystical Sands pieces. If something isn't right, here's how returns and exchanges work.

14-day returns & exchanges

You may request a return or exchange within 14 days of delivery. To be eligible, items must be:

• Unworn and in the same condition you received them
• Returned with their original pouch, box, card and any tags
• Purchased from mysticalsands.com (in-person market purchases: please email us)

Final sale items

Personalized or custom-engraved pieces and gift cards can't be returned or exchanged unless they arrive damaged or incorrect.

How to start a return

1. Email support@mysticalsands.com within 14 days of delivery with your order number, the item(s) you're returning, and whether you'd like a refund or an exchange.
2. We'll reply with return instructions and our return address.
3. Ship your item back within 7 days of our reply, using a trackable service. Items sent back without contacting us first may not be accepted.

Return shipping

Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. If an item arrived damaged, defective or incorrect, we'll cover the return shipping.

Refunds

Once we receive and inspect your return, we'll email you. Approved refunds are issued to your original payment method within 3 business days; your bank or card issuer may take 5–10 business days to post it. If a discount or bundle price was applied to your order, the refund reflects the price you actually paid for the returned item.

Exchanges

Want a different size, color or piece? We're happy to exchange, subject to availability. If the new item costs more, we'll send you an invoice for the difference; if it costs less, we'll refund the difference.

Damaged, defective or incorrect items

Email us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Lifetime Warranty

We stand behind our jewelry. Every Mystical Sands piece is covered by a lifetime warranty against tarnishing, rusting and color fading of the metal finish with normal everyday wear.

• How to claim: email support@mysticalsands.com with your order number (or proof of purchase from one of our markets) and clear photos of the piece.
• What we do: once approved, we replace your piece with the same item or, if it's no longer available, a similar piece of equal value. We may ask you to send the original back first.
• Shipping: we cover shipping on U.S. warranty replacements. International customers pay shipping.
• Not covered: broken, bent or stretched pieces; lost items or lost stones; natural pearls, faux pearls, crystals, stones and enamel; scratches and normal wear; and damage from misuse, accidents or alterations.
• Manufacturing defects (such as a faulty clasp) must be reported within 14 days of delivery. The warranty applies to the original purchaser and to pieces bought from Mystical Sands directly (online or at our markets).

Questions?

Email support@mysticalsands.com — we reply within 1–2 business days.